Common use of Connectivity Services Clause in Contracts

Connectivity Services. 2.1.1 This paragraph 2 applies if You purchase a Connectivity Service from Us as selected on Your Application Form. 2.1.2 We will issue to You with a username and password so that You may manage Your Connectivity Service. 2.1.3 We reserve the right to make changes to the specification of the Connectivity Service without notice, where such changes are not to Your material detriment. If such changes may be to Your material detriment, the provisions of Clause 14.10 of the terms and conditions of the Agreement. 2.1.4 You use the internet at Your own risk and it is Your responsibility to make sure that any Equipment and security software You use is up to date and protected against viruses. You must keep any passwords and User identification information secure and confidential. We are not liable for any loss of service or consequential costs or consequential losses of any kind resulting from any unauthorized access to Your Service(s) howsoever made. We will reset passwords on request but such resets are also subject to the conditions of this paragraph. Faults with the Connectivity Service 2.1.5 If You suffer or suspect a fault with the Connectivity Service then You should contact Our Customer Services Team. If You try and contact any Third Party Operator it is likely that they will ask You to contact Us. 2.1.6 We will work on any fault that is reported to Us according to the Fault Repair Service We have agreed to provide to You. The Fault Repair Services are explained in Our Price List. 2.1.7 You agree that You will be responsible for all charges that You incur or We incur on Your behalf in respect of any repairs made to fix faults with the Connectivity Service unless the fault is the result of any act or omission of Us or a Third Party Operator. 2.1.8 You acknowledge and agree that We may pass on Third Party Operator charges for any faults caused by You or as a result of erosion or damp at Your premises. 2.1.9 If We decide that an engineer should be sent to Your premises in connection with a fault and that engineer arrives within an agreed appointment time, You will incur an administration fee if You are not available at the agreed time. We will use reasonable efforts to ensure that the engineer’s appointment is on Your preferred date, although We cannot guarantee this. 2.1.10 If an engineer attends a fault and decides the fault is with the Customer Equipment then You will be charged for any work carried out and the engineer may disconnect the Customer Equipment. 2.1.11 You may be charged if You report a fault, and an engineer attends Your premises and discovers the fault was not due to Our services or Supplied Equipment or, the reported fault was not present. Connectivity Service limitations 2.1.12 You will not use the Connectivity Service nor permit the Connectivity Service to be used for the transmission or publication of information (including images and sound files) which is criminal, defamatory, or in breach of Our Acceptable Usage Policy or a third party's Intellectual Property Rights or rights of confidentiality, including a breach of Confidential Information. 2.1.13 If You are a Small Business Customer, You will indemnify Us for and against all losses, liabilities, costs (including legal costs) and expenses which We may incur in connection with paragraph 2.1.12. 2.1.14 You must not use the account(s) provided to You for the purpose of obtaining unauthorised access to any computer or service, nor disclose any passwords provided to any third party, for any reason other than by order of the court. Changing Your Connectivity Service provider or ceasing Your Connectivity Service 2.1.15 You must give Us 30 days’ notice to end Your Connectivity Service. If You decide to change Your Connectivity Service provider then it is Your responsibility to make the necessary arrangements with the alternative provider. If You are leaving Us to go to another provider, We will consider that Your have given appropriate notice as soon as when We receive notice from Your new provider. If You wish to cease Your Connectivity Service then You must notify Us. If You terminate the Service within the Minimum Period (where applicable) then You must pay the rest of the Charges due in the Minimum Period or any termination fee stated in the Price list, whichever is less, and such Charges or termination fees must be made: (a) within 30 days of the date You give Us notice to end Your Connectivity Service if You are a Domestic Customer; or (b) immediately if You are a Small Business Customer. 2.1.16 If We are told to stop providing the Connectivity Service by someone other than You, We will immediately email You, asking You to confirm that this is what You want. If We don't hear from You within 10 days of Our email We will stop providing Your Connectivity Service 14 days after We have attempted to contact You via email.