Common use of CONTACT WITH END USERS Clause in Contracts

CONTACT WITH END USERS. 45.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending. 45.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. 45.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party. 45.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts.