Common use of Content Changes and Updates Clause in Contracts

Content Changes and Updates. a. Symantec shall have sole discretion regarding the Content (other than pricing information for the Symantec Products), structure and look and feel of the Storefront. Digital River may make changes to the Storefront that are immaterial or that relate to pricing of the Symantec Products upon prior email notification to Symantec, but shall obtain Symantec’s prior approval of all other changes. Nothing in this section, or anywhere else in this Agreement, is intended to limit Digital River’s right to change the content or placement of disclosures on the Storefront relating to Digital River’s data handling policies and processes, terms and conditions of sale, its role as a reseller, or any related disclosure to Customers, provided all of the foregoing are required by law. Digital River will: (a) inform Symantec in writing of any legally required changes discussed in the foregoing sentence; (b) coordinate the implementation of such changes with at least a Director in Symantec’s Global Online Sales team; and (c) incorporate any reasonable changes requested by Symantec. Similarly, nothing in this section, or anywhere else in this Agreement, is intended to limit Symantec’s right to change the content or placement of disclosures on the Storefront relating to Symantec’s data handling policies and processes, or any related disclosure to Customers. * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. b. Symantec will provide an account manager to make all changes to the Storefront and Sub-Sites requested by Symantec, including posting new Symantec Products, making product information changes and making the changes listed on Exhibit C. Digital River requires Symantec to utilize the DRCC to enter the ERPs directly into the pricing information of the Storefront either manually or when technology permits, automatically from Symantec’s own computer systems; provided however that Symantec agrees that Digital River has the right to change the actual sale prices to Consumers and set the prices as Digital River decides in its sole discretion. Digital River shall provide reasonable assistance to Symantec if they encounter problems making changes using the DRCC and Digital River shall follow the procedures and schedules set forth on Exhibit C with respect to the changes and updates it is obligated to make to the Storefront hereunder. c. Digital River shall provide the DRCC to permit Symantec to make certain modifications to the layout and Content of the Storefront remotely. The access provided to Symantec by such remote management tool shall include but not be limited to front page and category page product assignment and ranking and product description modifications; provided, however, that Digital River shall ensure that such online tool allows Digital River to control Symantec’s ability to alter or update any prices of the Symantec Products offered or sold through the Storefront, at Digital River’s sole direction. d. If Symantec should need to request assistance from Digital River, the following types of Storefront changes and updates requested by Symantec will be provided by the Account Management Team: product arrangement on the front page of the Storefront, arrangement of products within categories, adding or deleting products from the Storefront and modification of existing products (including but not limited to product name, item listing, marketing information, product description and box shot changes) adding new Symantec Product IDs and email campaign activities that could be done by Symantec with the Enterprise Campaign Manager (ECM) tool (including uploading Customer Information, segmenting of Customer Information, and creating graphics text and html); Storefront template (including but not limited to the “look and feel” of the Storefront) changes, navigation bar changes, and shopping cart changes. Any additional types of Storefront changes or updates not identified herein shall also be provided by the Account Management Team *. If neither the Agreement nor any SOW specifies which Party is responsible for a particular area, Digital River shall not charge Symantec for a change or update relating to such area unless the Parties have previously agreed in writing to the scope of the work to be performed by Digital River and the rate to be charged.

Content Changes and Updates. Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. a. Symantec shall have sole discretion regarding the Content (other than pricing information for the Symantec Products), structure and look and feel of the Storefront. Digital River may make changes to the Storefront that are immaterial or that relate to pricing of the Symantec Products upon prior email notification to Symantec, but shall obtain Symantec’s prior approval of all other changes. Nothing in this section, or anywhere else in this Agreement, is intended to limit Digital River’s right to change the content or placement of disclosures on the Storefront relating to Digital River’s data handling policies and processes, terms and conditions of sale, its role as a reseller, or any related disclosure to Customers, provided all of the foregoing are required by law. Digital River will: (a) inform Symantec in writing of any legally required changes discussed in the foregoing sentence; (b) & coordinate the implementation of such changes with at least a Director in Symantec’s Global Online Sales team; and (c) incorporate any reasonable changes requested by Symantec. Similarly, nothing in this section, or anywhere else in this Agreement, is intended to limit Symantec’s right to change the content or placement of disclosures on the Storefront relating to Symantec’s data handling policies and processes, or any related disclosure to Customers. * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. b. Symantec will provide an account manager to make all changes to the Storefront and Sub-Sites requested by Symantec, including posting new Symantec Products, making product information changes and making the changes listed on Exhibit C. Digital River requires Symantec to utilize the DRCC to enter the ERPs directly into the pricing information of the Storefront either manually or when technology permits, automatically from Symantec’s own computer systems; provided however that Symantec agrees that Digital River has the right to change the actual sale prices to Consumers and set the prices as Digital River decides in its sole discretion. Digital River shall provide reasonable assistance to Symantec if they encounter problems making changes using the DRCC and Digital River shall follow the procedures and schedules set forth on Exhibit C with respect to the changes and updates it is obligated to make to the Storefront hereunder. c. Digital River shall provide the DRCC to permit Symantec to make certain modifications to the layout and Content of the Storefront remotely. The access provided to Symantec by such remote management tool shall include but not be limited to front page and category page product assignment and ranking and product description modifications; provided, however, that Digital River shall ensure that such online tool allows Digital River to control Symantec’s ability to alter or update any prices of the Symantec Products offered or sold through the Storefront, at Digital River’s sole direction. d. If Symantec should need to request assistance from Digital River, the following types of Storefront changes and updates requested by Symantec will be provided by the Account Management Team: product arrangement on the front page of the Storefront, arrangement of products within categories, adding or deleting products from the Storefront and modification of existing products (including but not limited to product name, item listing, marketing information, product description and box shot changes) adding new Symantec Product IDs and email campaign activities that could be done by Symantec with the Enterprise Campaign Manager (ECM) tool (including uploading Customer Information, segmenting of Customer Information, and creating graphics text and html); Storefront template (including but not limited to the “look and feel” of the Storefront) changes, navigation bar changes, and shopping cart changes. Any additional types of Storefront changes or updates not identified herein shall also be provided by the Account Management Team [*]. If neither the Agreement nor any SOW specifies which Party is responsible for a particular area, Digital River shall not charge Symantec for a change or update relating to such area unless the Parties have previously agreed in writing to the scope of the work to be performed by Digital River and the rate to be charged.