Common use of Continuous Access Clause in Contracts

Continuous Access. Member shall have access to the PRACTICE via direct telephone, email, text and video visits on a continuous basis. During routine visits Members will receive training on how best to communicate with the PRACTICE, such that: a. Non-urgent needs may be communicated by Member during business hours or after hours but may not be addressed for 1-2 business days. b. ▇▇▇▇▇▇ needs will be communicated by Member by directly calling the member private clinic number during office hours and after office hours whenever necessary; Member agrees NOT to email urgent issues during office hours as the PRACTICE is seeing Members for visits and giving full attention to Members in the office. In this situation, it is strongly recommended that the Member calls the member direct line (provided upon enrollment) or texts this number with the header “URGENT”. If the Member is having a life-threatening emergency issue, Member agrees to call 911 or proceed directly to an emergency room. The PRACTICE will try to return all calls/messages within 60 minutes to the best of its ability. If Member does not receive a call, text, message back from the PRACTICE after 60 minutes, Member agrees to try and call the PRACTICE by phone again.

Continuous Access. Member shall have access to the PRACTICE via direct telephone, email, text and video visits on a continuous basis. During routine visits Members MEMBERS will receive training on how best to communicate with the PRACTICE, such that: a. Non-urgent needs may be communicated by Member during business hours or after hours but may not be addressed for 1-2 business days. b. ▇▇▇▇▇▇ Urgent needs will be communicated by Member MEMBER by directly calling the member private clinic number office during office hours and after office by calling the private cell phone number for the PHYSICIAN afteroffice hours whenever necessary; Member agrees NOT to email or text urgent issues during office hours as the PRACTICE is seeing Members for visits and giving full attention to Members MEMBERS in the office. In this situation, it is strongly recommended that the Member MEMBER calls the member direct line (provided upon enrollment) or texts this number with the header “URGENT”office directly at 724-257-2157. If the Member MEMBER is having a life-threatening emergency issue, Member MEMBER agrees to call 911 or proceed directly to an emergency room. The PRACTICE will try to return all calls/messages within 60 minutes to the best of its ability. If Member MEMBER does not receive a call, text, message back from the PRACTICE after 60 minutes, Member agrees to try and call the PRACTICE by phone again. The PRACTICE will provide patients with a HOW TO CONTACT US form upon enrollment which may be modified from time to time.

Continuous Access. Member shall have access to the PRACTICE via direct telephone, email, text and video visits on a continuous basis. During routine visits Members MEMBERS will receive training on how best to communicate with the PRACTICE, such that: a. Non-urgent needs may be communicated by Member during business hours or after hours but may not be addressed for 1-2 business days. b. ▇▇▇▇▇▇ Urgent needs will be communicated by Member MEMBER by directly calling the member private clinic number office during office hours and by calling the private cell phone number for the PHYSICIAN after office hours whenever necessary; Member agrees NOT to email or text urgent issues during office hours as the PRACTICE is seeing Members for visits and giving full attention to Members MEMBERS in the office. In this situation, it is strongly recommended that the Member MEMBER calls the member direct line (provided upon enrollment) or texts this number with the header “URGENT”office directly at ▇▇▇-▇▇▇-▇▇▇▇. If the Member MEMBER is having a life-threatening emergency issue, Member MEMBER agrees to call 911 or proceed directly to an emergency room. The PRACTICE will try to return all calls/messages within 60 minutes to the best of its ability. If Member MEMBER does not receive a call, text, message back from the PRACTICE after 60 minutes, Member agrees to try and call the PRACTICE by phone again.

Continuous Access. Member shall have access to the PRACTICE via direct telephone, email, text and video visits on a continuous basis. During routine visits Members will receive training on how best to communicate with the PRACTICE, such that: a. 1. Non-urgent needs may be communicated by Member by calling or emailing the office during business hours or after hours but may not be addressed for 1-2 business days. b. ▇▇▇▇▇▇ 2. Urgent needs will be communicated by Member by directly calling the member private clinic number office during office hours and by calling or texting the private cell phone number for the Provider after office hours whenever necessary; Member agrees NOT to email urgent issues issues; Member agrees not to call or text the private cell phone number for the Provider during office hours as the PRACTICE Provider is seeing Members for visits and giving full attention to Members in the office. In this situation, it is strongly recommended that the Member calls the member direct line (provided upon enrollment) or texts this number with the header “URGENT”office directly. If the Member is having a life-life- threatening emergency issueemergency, Member agrees to call 911 or proceed directly to an emergency room. The PRACTICE PRACTICE/Provider will try to return all calls/text messages within 60 minutes to the best of its their ability, but shall return them within 4 business hours. If If, in the event of an urgent issue, Member does not receive a call, text, call or text message back from the PRACTICE PRACTICE/Provider after 60 minutes, Member agrees to try and call the PRACTICE PRACTICE/Provider by phone again.