Common use of Continuous Service Improvement Initiatives Clause in Contracts

Continuous Service Improvement Initiatives. ‌ The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best our employees. We have implemented an Innovation and Continuous Improvement program and our employees have been quick to respond. Their ideas are tracked and evaluated using Lean 6 Sigma and other tools to determine the potential benefits to our customers, which is at the heart of everything the NSSC does. The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations.

Continuous Service Improvement Initiatives. ‌ The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best our employees. We have implemented an Innovation and Continuous Improvement program and our employees have been quick to respond. Their ideas are tracked and evaluated using Lean 6 Sigma and other tools to determine the potential benefits to our customers, which is at the heart of everything the NSSC does. NSAGR-1058-00011 The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations.