Common use of Contractor Internet Website Clause in Contracts

Contractor Internet Website. The Contractor shall provide a user-friendly Internet website accessible twenty-four (24) hours a day, seven (7) days a week, containing information specific to the City’s collection programs, including at a minimum contact information, collection schedules, day of collection map that is dated as of the last change and always current, material preparation requirements, available services and options, rates and fees, inclement weather service changes, and other relevant service information for its Customers. The website shall include an e-mail function for Customer communication with the Contractor, and the ability for Customers to submit service requests and manage their services on-line. E-mailed Customer service requests shall be answered within twenty-four (24) hours of receipt. The website design shall be usability tested and then submitted to the City for approval a minimum of three (3) months prior to the Date of Commencement of Service of this Contract, and then changes shall be subject to the City’s prior approval throughout the term of this Contract. The Contractor shall provide among its local staff a knowledgeable and proficient website manager that is responsive to the City’s request(s) for changes to the Contractor’s website. Changes requested by the City consisting of textual messages only shall be uploaded to the website within seventy-two (72) hours of the time of the request(s). Changes requested by the City, of a textual nature, that are related to an emergency or time- sensitive situation (such as an inclement weather event, windstorm, or event preventing access to a Customer’s regular place of container set-out) shall be uploaded to the website as soon as possible and not more than six (6) hours from of the time of request. Changes requested by the City that include a graphical component must be uploaded to the website within ten (10) days of the time of the request. The Contractor shall update the website monthly, and more often if necessary, and provide links to the City’s website, checking on a regular basis that all links are current. The website shall include information requested by the City translated into a minimum of four (4) languages other than English, including Spanish, Chinese, Korean, Russian, and one other language to be identified by the City. Upon the City’s request, the Contractor shall provide a website utilization report indicating the usage of various website pages and e-mail option.

Contractor Internet Website. The Contractor shall provide a user-friendly Internet website accessible twenty-four (24) hours a day, seven (7) days a week, containing information specific to the City’s collection programs, including at a minimum contact information, collection schedules, day of collection map that is dated as of the last change and always current, material preparation requirements, available services and options, rates and fees, inclement weather service changes, and other relevant service information for its Customers. The website shall include an e-mail function for Customer communication with the Contractor, and the ability for Customers to submit service requests and manage their services on-line. E-mailed Customer service requests shall be answered within twenty-four (24) hours of receipt. The website design shall be usability tested and then submitted to the City for approval a minimum of three thirty (330) months days prior to the Date of Commencement of Service of this Contract, and then changes shall be subject to the City’s prior approval throughout the term of this Contract. The Contractor shall provide among its local staff a knowledgeable and proficient website manager that is responsive to the City’s request(s) for changes to the Contractor’s website. Changes requested by the City consisting of textual messages only shall be uploaded to the website within seventy-two (72) hours of the time of the request(s). Changes requested by the City, of a textual nature, that are related to an emergency or time- time-sensitive situation (such as an inclement weather event, windstorm, or event preventing access to a Customer’s regular place of container set-out) shall be uploaded to the website as soon as possible and not more than six eight (6) 8) hours from of the time of request. Changes requested by the City that include a graphical component must be uploaded to the website within ten (10) days of the time of the request. The Contractor shall update the website monthly, and more often if necessary, and provide links to the City’s website, checking on a regular basis that all links are current. The website shall include information requested by the City translated into a minimum of four two (42) languages other than English, including Spanish, Chinese, Korean, Russian, and one other language to be identified by the City. Upon the City’s request, the Contractor shall provide a website utilization report indicating the usage of various website pages and e-mail option.