Common use of Contractor Responsibilities and Tasks Clause in Contracts

Contractor Responsibilities and Tasks. A. Ordering 1. Contractor must provide and maintain a toll-free phone number for order placement. At a minimum the buyer shall be able to place an order, inquire about orders, and be provided price and availability information. Contractor must establish a wait time to place an order of less than 3 minutes. The toll-free number must also provide customer service Monday- Friday, 8am-8pm EST. 2. Contractor must accept orders via email. 3. Contractor must provide and maintain an Internet-based ordering system consisting of a website that is accessible by both the Purchasing Entity and the Lead State, for the resulting contract. This requirement is mandatory for Band 1 and optional for Band

Contractor Responsibilities and Tasks. A. Ordering 1. Contractor must provide and maintain a toll-free phone number for order placement. At a minimum the buyer shall be able to place an order, inquire about orders, and be provided price and availability information. Contractor must establish a wait time to place an order of less than 3 minutes. The toll-free number must also provide customer service Monday- Friday, 8am-8pm EST. 2. Contractor must accept orders via email. 3. Contractor must provide and maintain an Internet-based ordering system consisting of a website that is accessible by both the Purchasing Entity and the Lead State, for the resulting contract. .This requirement is mandatory for Band 1 and optional for Band