Contractor’s Technical Support Center Sample Clauses

Contractor’s Technical Support Center. The Contractor shall utilize a remotely located Technical Support Center to monitor System operations at the Sheriff's Department Custody and Detention Facilities and each Probation Department Detention and Camp Facilities and to assist in the troubleshooting and timely resolution of problems. During Normal Business Hours, the Contractor’s Technical Support Center shall perform monitoring and reporting of any observed technical problems or abnormal conditions pertaining to the operation and maintenance of the ITS. The Contractor’s Technical Support Center shall notify Sheriff Project Director and Probation Project Director of any observed technical problems or abnormal conditions via System email, Contractor-provided System Administrative Consoles, or via electronic mail, in person, or by telephone during Normal Business Hours. During off-hours, the Contractor’s Technical Support Center shall continue to perform monitoring and reporting of any observed technical problems or abnormal conditions pertaining to the operation and maintenance of the ITS, and dispatch on- call maintenance support staff as needed for the repair and maintenance of major problems. To the extent consistent with Section 3.5.3 of this Exhibit B (Statement of Work), the Contractor’s Technical Support Center may defer the repair of minor problems, consistent with procedures approved in writing by the County Project Managers. The Contractor shall submit to the County Project Managers, a current roster of all technical employees that work at the Contractor’s Technical Support Center, and who may be required to enter County facilities. All personnel on the roster shall meet the County’s requirements for admission into Sheriff’s Department Custody and Detention Facilities and Probation Department Detention and Camp Facilities. Contractor shall seek clearance through the concerned County Project Manager at least twenty-four (24) hours in advance when Contractor technical support staff, not previously cleared, require admission into Sheriff’s Department Custody and Detention Facilities and Probation Department Detention and Camp Facilities for emergent repairs. After Normal Business Hours, emergent clearances may be requested from the on-duty Sheriff’s Department Watch Commander or the highest ranking Probation Department official of the concerned facility. In such instances, the concerned County Project Manager shall be immediately informed. All Contractor Service staff shall be prepared to p...
View SourceView Similar (2)

Related to Contractor’s Technical Support Center

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Solicitations for Subcontractors, Including Procurements of Materials and Equipment In all solicitations either by competitive bidding or negotiation made by the contractor for work to be performed under a subcontract, including procurements of materials or leases of equipment, each potential subcontractor or supplier shall be notified by the contractor of the contractor's obligations under this contract and the Regulations relative to nondiscrimination on the grounds of race, color, or national origin, sex, age, and disability/handicap.

  • Contractor’s Project Manager 7.2.1 The Contractor’s Project Manager is designated in Exhibit F (Contractor’s Administration). The Contractor shall notify the County in writing of any change in the name or address of the Contractor’s Project Manager. 7.2.2 The Contractor’s Project Manager shall be responsible for the Contractor’s day-to-day activities as related to this Contract and shall meet and coordinate with County’s Project Manager and County’s Contract Project Monitor on a regular basis.

  • Contractor Licensing, etc. Notwithstanding Section 14.c, District may terminate this Contract immediately by written notice to Contractor upon denial, suspension, revocation, or non-renewal of any license, permit, or certificate that Contractor must hold to provide services under this Contract.