Common use of Cooperation on Service Problems Clause in Contracts

Cooperation on Service Problems. HPES will cooperate with Third Party Providers to establish the root cause of any failure by (A) HPES to perform its obligations under this Agreement, to the extent such failure affects the Third Party Provider’s performance of its obligations to the Service Recipients and (B) any Third Party Provider to perform its obligations relating to the Service Recipients (each such failure described in (A) and (B), a “Service Problem”). To the extent the root cause of a Service Problem falls within the responsibility of HPES or a Third Party Provider to correct, each will provide to the other, as requested, reasonable assistance and support regarding the resolution of the Service Problem. HPI will use commercially reasonable efforts to cause Third Party Providers to cooperate with HPES in a manner consistent with this Section. Subject to Section 6.3, in no event will such assistance and support affect the overall allocation of responsibility between HPES and Third Party Providers regarding (1) HPES’ performance of its obligations under this Agreement (including HPES’ performance of the Services in accordance with the Service Levels) and (2) any Third Party Provider’s obligations relating to the Service Recipients. HPES will not be responsible for performing any Third Party Provider’s obligations to the Service Recipients.