Common use of Correction of Performance Deficiencies Clause in Contracts

Correction of Performance Deficiencies. In the event of a problem or potential problem that could impact the quality or quantity of work, services, or the level of performance under this Agreement, the VENDOR shall notify CalACES within one (1) working day, in writing and by telephone. Failure by VENDOR to comply with any of the provisions, covenants, requirements or conditions of this Agreement shall be a material breach of this Agreement. VENDOR Primary Contact and CalACES Representative shall attempt in good faith to promptly resolve any dispute, controversy or claim arising out of this Contract. If these representatives are unable to resolve a dispute, controversy or claim with ten days after the initial request for a meeting, then the dispute shall be submitted to an executive-level performance review. If the Primary Contact and CalACES Representative are not successful in resolving the dispute, negotiations shall be conducted by the County Executive Office, or designee and the highest level executive for VENDOR. If these representatives are unable to resolve the dispute within ten days after the representative have commenced negotiations, or 20 days have passed since the initial request for negotiations at this level, the Parties may agree in writing to submit the dispute to mediation.

Appears in 2 contracts

Sources: Service Organizational Control Reports Services Agreement, Auditing Services Agreement

Correction of Performance Deficiencies. a. In the event of a problem or potential problem that could impact the quality or quantity of work, services, or the level of performance under this Agreement, the VENDOR shall notify CalACES CalSAWS within one (1) working day, in writing and by telephone. . b. Failure by VENDOR to comply with any of the provisions, covenants, requirements or conditions of this Agreement shall be a material breach of this Agreement. . c. VENDOR Primary Contact and CalACES CalSAWS Representative shall attempt in good faith to promptly resolve any dispute, controversy or claim arising out of this Contract. If these representatives are unable to resolve a dispute, controversy or claim with within ten days after the initial request for a meeting, then the dispute shall be submitted to an executive-level performance review. If the Primary Contact and CalACES CalSAWS Representative are not successful in resolving the dispute, negotiations shall be conducted by the County Executive Office, or designee and the highest highest-level executive for VENDOR. If these representatives are unable to resolve the dispute within ten days after the representative have commenced negotiations, or 20 days have passed since the initial request for negotiations at this level, the Parties may agree in writing to submit the dispute to mediation.

Appears in 1 contract

Sources: Service Agreement