Corrective Maintenance. Lucca shall carry out corrective maintenance on the Subscribed Solutions for the term of the Contract and shall correct any repetitive and reproducible defects preventing full execution of the Subscribed Solutions within 48 hours of them being reported in writing by an Administrator. Access to the Subscribed Solutions may occasionally be suspended due to maintenance work required for the proper operation of the Software. In case of interruption to access the Subscribed Solutions during Working Hours for maintenance, Lucca shall inform the Client of this 48 calendar hours in advance so that the latter can take steps to avoid any disruption to its business. Lucca cannot be held liable for any impact of this unavailability on the Client’s business.
Appears in 3 contracts
Sources: Service Contract, General Terms and Conditions, General Terms and Conditions