Common use of Coverage Summary Clause in Contracts

Coverage Summary. The Service Provider’s on-call resource(s) can be contacted after hours using by contacting the Service Provider at (Your Phone Number Here). You will be prompted to leave a message for the Service Provider’s after hours on call messaging system. The prompt will ask you to press “1” on your keypad if the issue is an emergency and needs to be addressed immediately or if the issue is non critical, press “2” to record a message which will be addressed the next business day (Monday – Friday). By selecting “1” you will be placed into the Service Providers emergency Que where you will be asked to record a message which covers all information pertinent to the issue. This message will then be delivered to the Service Providers on call technician who will contact you within the next fifteen (15) minutes. The service monitors that are defined as critical within Appendix 3 of this Agreement, will alert the Service Provider’s on-call resources. Once the Service Provider’s on call resource receives an after-hours request for service from the Client or an alert from a critical service monitor, they will ensure that the request is within the scope of this Agreement before proceeding. In the event that the request is not covered by the Agreement, the Service Provider’s resource will contact the after-hours Client authorized representative for approval. The client authorized representatives are identified during the onboarding process and are defined in Appendix 2 of this Agreement. The Client After-hours Representative defined within this agreement can:

Coverage Summary. The Service Provider’s on-call resource(s) can be contacted after hours using by contacting the Service Provider at (Your Phone Number Here681-260-2768). You will be prompted to leave a message for the Service Provider’s after hours on call messaging system. The prompt will ask you to press “1” on your keypad if the issue is an emergency and needs to be addressed immediately or if the issue is non critical, press “2” to record a message which will be addressed the next business day (Monday – Friday). By selecting “1” you will be placed into the Service Providers emergency Que where you will be asked to record a message which covers all information pertinent to the issue. This message will then be delivered to the Service Providers on call technician who will contact you within the next fifteen (15) minutes. The service monitors that are defined as critical within Appendix 3 of this Agreement, will alert the Service Provider’s on-call resources. Once the Service Provider’s on call resource receives an after-hours request for service from the Client or an alert from a critical service monitor, they will ensure that the request is within the scope of this Agreement before proceeding. In the event that the request is not covered by the Agreement, the Service Provider’s resource will contact the after-hours Client authorized representative for approval. The client authorized representatives are identified during the onboarding process and are defined in Appendix 2 of this Agreement. The Client After-hours Representative defined within this agreement can:

Coverage Summary. The Service Provider’s on-call resource(s) can be contacted after hours using by contacting the Service Provider at (Your Phone Number Here). You will be prompted to leave a message for the Service Provider’s after hours on call messaging system. The prompt will ask you to press “1” on your keypad if the issue is an emergency and needs to be addressed immediately or if the issue is non critical, press “2” to record a message which will be addressed the next business day (Monday – Friday). By selecting “1” you will be placed into the Service Providers emergency Que where you will be asked to record a message which covers all information pertinent to the issue. This message will then be delivered to the Service Providers on call technician who will contact you within the next fifteen (15) minutes. The service monitors that are defined as critical within Appendix 3 of this Agreement, will alert the Service Provider’s on-call resources. Once the Service Provider’s on call resource receives an after-hours request for service from the Client or an alert from a critical service monitor, they will ensure that the request is within the scope of this Agreement before proceeding. In the event that the request is not covered by the Agreement, the Service Provider’s resource will contact the after-hours Client authorized representative for approval. The client authorized representatives are identified during the onboarding process and are defined in Appendix 2 of this Agreement. The Client After-hours Representative defined within this agreement can:: Ask the Service Provider’s resource to defer the request for regular business hours Approve the request and any charges for out of scope services and support Decline the request for out of scope services and support