Common use of Coverage Summary Clause in Contracts

Coverage Summary. The Service Provider reserves the right to refuse requests for an on-site resource when the incident can be addressed remotely with reasonable effort and involvement from the Service Provider and/or Client. It is at the sole discretion of the Service Provider to determine if an on-site ‘dispatch’ of a Service Provider’s representative is necessary to resolve a monitor alert, service or support request. In the event that the Client would like a representative from the Service Provider to come on-site and the Service Provider believes that the incident can be addressed remotely, on-site out of scope rates and dispatch fees as defined in Section 1.0 Coverage Summary will apply.

Coverage Summary. The Service Provider reserves the right to refuse requests for an on-site resource when the incident can be addressed remotely with reasonable effort and involvement from the Service Provider and/or Client. It is at the sole discretion of the Service Provider to determine if an on-site ‘dispatch’ of a Service Provider’s representative is necessary to resolve a monitor alert, service or support request. In the event that the Client would like a representative from the Service Provider to come on-site and the Service Provider believes that the incident can be addressed remotely, on-site out of scope rates and dispatch fees as defined in Section 1.0 Coverage Summary will apply.