CPE Replacement. During the contract term, Windstream will replace failed CPE 8 hours a day, 5 days a week, Monday through Friday, 8:00 am – 5:00pm local time. Equivalent hardware will be shipped Next Business Day at no additional charge if failure diagnosis by Windstream happens by 3 pm EST. 3. Response Time Windstream monitors CPE and creates automated trouble tickets when issues are found with LAN Services. Due to a large volume of false-positives, tickets are created 15 minutes after the issue is found and subsequently confirmed.
Appears in 1 contract
Sources: Service Level Agreement
CPE Replacement. During the contract term, Windstream will replace failed CPE 8 hours a day, 5 days a week, Monday through Friday, 8:00 am – 5:00pm local time. Equivalent hardware will be shipped Next Business Day at no additional charge if failure diagnosis by Windstream happens by 3 pm EST.
3. Response Time Windstream monitors CPE and creates automated trouble tickets when issues are found with LAN Services. Due to a large volume of false-positives, tickets are created 15 minutes after the issue is found and subsequently confirmed.
Appears in 1 contract
Sources: Service Agreement