CPS MEASURES. Set forth below is a chart depicting the CPS measurements and related Individual CPS BGYR States for eCare Response Time. All eCare transactions are a part of this measurement. Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**]
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Set forth below is a chart depicting the CPS measurements measures and related Individual CPS BGYR States for eCare Response Time. All eCare transactions are a part of this measurement. Individual CPS BGYR State sView response time: [**] [**] [**] ------------------ INDIVIDUAL CPS BGYR STATE [**] [**] [**] ------------------------- ---- ---- ---- Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**]] [**] Privileged and Confidential
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Set forth below is a chart depicting the CPS measurements and related Individual CPS BGYR States for eCare Response Timeresponse time. All Prepaid eCare transactions are a part of this measurement. Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**]
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Set forth below is a chart depicting the CPS measurements and related Individual CPS BGYR States for eCare Response Time. response time: All eCare eCARE transactions are a part of this measurement. Individual [**] ------------------ INDIVIDUAL CPS BGYR State STATE [**] [**] [**] ------------------------- ---- ---- ---- Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**]] Privileged and Confidential
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)