CPS MEASURES. Set forth below is a chart depicting the CPS measures and related Individual CPS BGYR States for iCare response time. Single Subscriber Scoring Table: Table: 7.3.2.1 Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**]. Multi Subscriber Scoring Tables: Table 7.3.2.2 [**] Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**]. Multi Subscriber Scoring Tables: Table 7.3.2.3 [**] Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**]. [**]. Multi Subscriber Scoring Tables: Table 7.3.2.4 Individual CPS BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**]
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Set forth below is a chart depicting the CPS measures and related Individual CPS BGYR States for iCare response time. Single Subscriber Scoring Table: Table: 7.3.2.1 Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**]. Multi Subscriber Scoring Tables: Table 7.3.2.2 [**] Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**]. Multi Subscriber Scoring Tables: Table 7.3.2.3 [**] Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**]. [**]. Multi Subscriber Scoring Tables: Table 7.3.2.4 Individual CPS BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**]
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)