CPS MEASURES. Set forth below is a chart depicting the CPS measures and related Individual CPS BGYR States for sView response time. Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**].
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Set forth below is a chart depicting the CPS measures and related Individual CPS BGYR States for sView response time. 33 SLA Management Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] [**].
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)