Common use of Crash Cart Requests Clause in Contracts

Crash Cart Requests. Customer can submit a crash cart request to LightEdge. LightEdge will provide a laptop or computer with USB and DB-9 serial ports. LightEdge will provide serial console, USB or Ethernet cables necessary to access Device. Customer bears responsibility for providing any equipment required to successfully provide crash cart services beyond the list above. LightEdge will insert or remove storage media from Device at the request of Customer. This is limited to USB or flash card-based storage or hot-swappable components. Internal components such as RAM, flash or co-processors that require any disassembly of Device will not be covered by this feature. Customer will be responsible for providing any software required to successfully fulfill Crash Cart Requests. LightEdge reserves the right to refuse to Service a Crash Cart Request if it reasonably believes that Customer is attempting to install illegal or unlicensed software. LightEdge is not responsible for data loss or damage caused by crash cart requests requested by Customer.

Appears in 1 contract

Sources: Managed Device Support Service Agreement

Crash Cart Requests. Customer can submit a crash cart request to LightEdge. LightEdge will provide a laptop or computer with USB and DB-9 serial ports. LightEdge will provide serial console, USB or Ethernet cables necessary to access Device. Customer bears responsibility for providing any equipment required to successfully provide crash cart services beyond the list above. LightEdge will insert or remove storage media from Device at the request of Customer. This is limited to USB or flash card-based storage or hot-hot- swappable components. Internal components such as RAM, flash or co-co- processors that require any disassembly of Device will not be covered by this feature. Customer will be responsible for providing any software required to successfully fulfill Crash Cart Requests. LightEdge reserves the right to refuse to Service a Crash Cart Request if it reasonably believes that Customer is attempting to install illegal or unlicensed software. LightEdge is not responsible for data loss or damage caused by crash cart requests requested by Customer.

Appears in 1 contract

Sources: Managed Device Support Service Agreement