Credit amounts. 11.1. The following credit amounts shall apply to breaches of service levels for the DirectCLOUD service. 11.2. Availability (per calendar month): The provisions of the Master SLA shall apply. 11.3. Performance (per day): Breach of performance level for a time period of up to 4 hours: 3% credit Breach of performance level for a time period of more than 4 hours: 6% credit 11.4. Credit percentages are in relation to the monthly recurring fee payable to DE-CIX for use of the DirectCLOUD service.
Appears in 3 contracts
Sources: Special Service Level Agreement, Special Service Level Agreement, Special Service Level Agreement