CREDIT REQUEST AND LIMITATIONS. To receive a credit, the Client must open a trouble ticket for the problem, and contact a Host Service Representative via ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ within 30 days of the outage or failure and request a credit.
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Sources: Website Hosting Terms of Service, Website Hosting Terms of Service