Credit Requests. Density has no obligation to monitor the Covered Services, provide any Downtime reporting, or automatically issue any credits. If Customer believes a credit is due under this SLA, Customer can initiate a review by contacting Density at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ (“Credit Request”). All Credit Requests must be submitted within seven (7) calendar days of the end of the month for which Customer is seeking a credit (“Credit Request Window”). Credit Requests will not be considered if they are received outside the Credit Request Window. Credit Requests will be promptly reviewed by Density.
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