Credit Requests. To receive the credit, Customer must specifically request it no later than thirty (30) days following the month for which the credit is owed. Customer must provide all dates and times of Server unavailability along with Customer’s account username. This information must be submitted to AG2’s Support Department. AG2 will compare information provided by Customer to the server availability monitoring data that AG2 maintains. A credit is issued if the unavailability warranting the credit is confirmed. NOTWITHSTANDING ANYTHING IN THIS SECTION 3 OR ELSEWHERE IN THIS AGREEMENT TO THE CONTRARY, THE TOTAL PERFORMANCE CREDIT TO CUSTOMER UNDER THIS SLA SHALL NOT EXCEED 10% OF THE MONTHLY FEES CHARGED FOR THE SERVICE DURING THE CALENDAR MONTH FOR WHICH THE PERFORMANCE CREDIT IS TO BE ISSUED. IN ADDITION, CUSTOMER SHALL NOT BE ENTITLED TO ANY PERFORMANCE CREDIT IF CUSTOMER’S ACCOUNT IS PAST DUE OR SUSPENDED.
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