Credit Structure and Amounts. If TTR is exceeded for an Outage, Customer will receive a credit on its invoice equal to five percent (5%) of the MRC for Managed WLAN Service in the month of the Outage.
Appears in 5 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Credit Structure and Amounts. If TTR is exceeded for an Outage, Customer will receive a credit on its invoice equal to five percent (5%) of the MRC for Managed WLAN WFB Service in the month of the Outage.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Credit Structure and Amounts. If TTR is exceeded for an Outage, Customer will receive a credit on its invoice equal to five percent (5%) of the MRC for Managed WLAN Service in the month of the Outage.. 3:30:00 3:59:59 5% 0% 0% 4:00:00 3:59:59 5% 5% 0% 6 Hours Plus 5% 5% 5%
Appears in 2 contracts
Sources: Managed Global Network Service Level Agreement, Managed Global Network Service Level Agreement
Credit Structure and Amounts. If TTR is exceeded for an Outage, Customer will receive a credit on its invoice equal to five percent (5%) of the MRC for Managed WLAN Service in the month of the Outage.. 6 Hours Plus 5% 5% 5%
Appears in 1 contract