Common use of Custom Items Clause in Contracts

Custom Items. Custom items may be returned in original purchase condition, with prior notification and approval from our sales staff, within fourteen (14) days of receipt, less original shipping and handling costs, and a 55% restocking fee. Return freight is the responsibility of the customer. Upon receiving returned merchandise, WFS will inspect the item[s] for damage, and if in acceptable condition, issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled, abused or neglected, as determined in the sole and exclusive discretion of WFS. Certain items must be backordered due to limited availability of certain options (i.e. fabric, stain, etc.). If any options require a backorder, customer may select a different option. No cancellations or refunds will be issued for backordered options. Any change to an order (e.g., change of wood, stain, or other options) must be made within three (3) calendar days after ordering. Changes made to an order (excluding the purchase of additional products) after 3 calendar days will be subject to a Change Order Fee of $100, in addition to the cost of the item or option changed. No offset or credit will be provided for prior options that are cancelled. WFS shall not be liable for changes requested by the customer. Full and final payment (including sufficient time for personal checks to clear) is required prior to release of furniture for delivery or pickup. Customer assumes full responsibility for sufficient clearing of the area (e.g., doorways, hallways, stairways, etc.) in Customer's home to allow for delivery of the furniture, and reloading/ hook up of any electronic components (as applicable). Customer assumes full responsibility for ensuring that furniture will fit the space, purpose and use intended by Customer. WFS and its delivery staff shall not be responsible for moving current furniture or obstructions during the delivery process. Customer's failure to prepare the intended location for delivery, as determined in the sole and exclusive discretion of WFS and its delivery staff, may prevent delivery from occurring and therefore result in re-delivery charges. (See Furniture Shipping/Deliveries/Pickups below). Furniture sizes and dimensions are issued by WFS suppliers and vary from builder to builder. They are provided as a service to Customer, and are approximations which should be verified independently by Customer. The measurements provided by WFS are either case width or outer most corners of the pieces. Customer assumes all risk regarding determinations of furniture size and fit. WFS disclaims all representations provided and shall not be liable for any errors in information provided. In no event shall a mistake in size or fit of furniture result in invalidation of an order or refund. All returns will be handled per WFS' Return Policy as set forth herein. Upon receiving an order, Customer shall promptly check for shipping damage or other defects. If damage occurred to the shipping and packaging containers (boxes, etc.), Customer should note the damage on the freight bill before signing the freight bill. If damage has occurred to the furniture during shipment, Customer must refuse the shipment and immediately notify WFS staff. Notification to WFS of hidden damage or problems shall be provided within three (3) business days of receipt. If damage is verified, WFS will repair, replace, or send new parts at our expense, in our sole and exclusive discretion. [Note: For shipping handled other than through WFS by a Third Party Shipper (“TPS”), the TPS shall be solely responsible for any occurring in transit, according to the policies of the TPS. WFS shall have no liability or responsibility for damage occurring through the acts or omissions of a TPS.] At Customer's request and in the sole and exclusive discretion of WFS for appropriate cases, WFS will provide assistance to Customer in facilitating valid claims against applicable manufacturer's warranties. WFS will not be responsible for any costs, including but not limited to shipping costs, incurred by Customer in the processing of claims under manufacturer warranties. Questions regarding warranties should be directed to WFS staff with a copy of Customer's original invoice, and include the applicable make, model, and serial number of the product.

Custom Items. Custom items may be returned in original purchase condition, with prior notification and approval from our sales staff, within fourteen (14) days of receipt, less original shipping and handling costs, and a 55% restocking fee. Return freight is the responsibility of the customer. Upon receiving returned merchandise, WFS EAF will inspect the item[s] for damage, and if in acceptable condition, issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled, abused or neglected, as determined in the sole and exclusive discretion of WFSEAF. Certain items must be backordered due to limited availability of certain options (i.e. fabric, stain, etc.). If any options require a backorder, customer may select a different option. No cancellations or refunds will be issued for backordered options. CHANGE ORDERS Any change to an order (e.g., change of wood, stain, or other options) must be made within three (3) calendar days after ordering. Changes made to an order (excluding the purchase of additional products) after 3 calendar days will be subject to a Change Order Fee of $100, in addition to the cost of the item or option changed. No offset or credit will be provided for prior options that are cancelled. WFS EAF shall not be liable for changes requested by the customer. FURNITURE RELEASE Full and final payment (including sufficient time for personal checks to clear) is required prior to release of furniture for delivery or pickup. PREPARING YOUR HOME FOR YOUR NEW FURNITURE Customer assumes full responsibility for sufficient clearing of the area (e.g., doorways, hallways, stairways, etc.) in Customer's home to allow for delivery of the furniture, and reloading/ hook up of any electronic components (as applicable). Customer assumes full responsibility for ensuring that furniture will fit the space, purpose and use intended by Customer. WFS EAF and its delivery staff shall not be responsible for moving current furniture or obstructions during the delivery process. Customer's failure to prepare the intended location for delivery, as determined in the sole and exclusive discretion of WFS EAF and its delivery staff, may prevent delivery from occurring and therefore result in re-delivery charges. (See Furniture Shipping/Deliveries/Pickups below). FURNITURE DIMENSIONS Furniture sizes and dimensions are issued by WFS EAF suppliers and vary from builder to builder. They are provided as a service to Customer, and are approximations which should be verified independently by Customer. The measurements provided by WFS EAF are either case width or outer most corners of the pieces. Customer assumes all risk regarding determinations of furniture size and fit. WFS EAF disclaims all representations provided and shall not be liable for any errors in information provided. In no event shall a mistake in size or fit of furniture result in invalidation of an order or refund. All returns will be handled per WFS' EAF's Return Policy as set forth herein. DEFECTIVE ITEMS Upon receiving an order, Customer shall promptly check for shipping damage or other defects. If damage occurred to the shipping and packaging containers (boxes, etc.), Customer should note the damage on the freight bill before signing the freight bill. If damage has occurred to the furniture during shipment, Customer must refuse the shipment and immediately notify WFS EAF staff. Notification to WFS EAF of hidden damage or problems shall be provided within three (3) business days of receipt. If damage is verified, WFS EAF will repair, replace, or send new parts at our expense, in our sole and exclusive discretion. [Note: For shipping handled other than through WFS EAF by a Third Party Shipper (“TPS”), the TPS shall be solely responsible for any occurring in transit, according to the policies of the TPS. WFS EAF shall have no liability or responsibility for damage occurring through the acts or omissions of a TPS.] MANUFACTURER'S WARRANTIES At Customer's request and in the sole and exclusive discretion of WFS EAF for appropriate cases, WFS EAF will provide assistance to Customer in facilitating valid claims against applicable manufacturer's warranties. WFS EAF will not be responsible for any costs, including but not limited to shipping costs, incurred by Customer in the processing of claims under manufacturer warranties. Questions regarding warranties should be directed to WFS EAF staff with a copy of Customer's original invoice, and include the applicable make, model, and serial number of the product.