Custom Orders. All orders for Product where you have requested specific attributes (e.g., finish, color, size) or where manufacturer builds only to order (“Custom Order”) shall require full and non-refundable payment of the complete price of such Product at the time the Custom Order is placed. The purchase price will not be returned to you under any circumstance other than a complete failure to deliver Product or if we are at fault.
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Sources: Terms and Conditions, Terms and Conditions