Customer Communication. Permittee shall: a. Educate users regarding laws applicable to riding and operating a PTV in the Town of Addison. b. Instruct customers on where parking is allowed and how to park a PTV legally and properly. c. Provide a mechanism for customers to easily and quickly notify the company that there is a safety or maintenance issue with the PTV, such as in the mobile application. d. Maintain a 24-hour customer service phone number for customers to report safety concerns or complaints, or ask questions. e. At the discretion of the Town, distribute a customer survey developed by the Town before the end of the pilot term. f. With direction and guidance from the Town, lead outreach efforts to business associations, major developers and property managers, community groups and other key stakeholders, to solicit input on the location of PTV Home Zones, program operations and program feedback.
Appears in 2 contracts
Sources: Personal Transport Vehicle Share Permit Agreement, Personal Transport Vehicle Share Permit Agreement