Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Table 2.1: Customer Hosted Software Support Offering Details Support Offering / Service Level Standard Premier
Appears in 16 contracts
Sources: Master Purchase Agreement, Master Purchase Agreement, Master Purchase Agreement
Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Table 2.1: Customer Hosted Software Support Offering Details Support Offering / Service Level Standard Premier.
Appears in 7 contracts
Sources: Master Purchase Agreement, Master Purchase Agreement, Master Purchase Agreement
Customer Hosted Software. There are two types of Support Offerings for Customer Hosted Software licensed on a perpetual basis: Standard and Premier. Customer Hosted Software licensed on a subscription basis includes Premier Support. For the Engage software solution, Vocera offers Premier Support but not Standard Support. Table 2.1 details the differences between the Standard and Premier Support. The Quote for the Support Offering will list the service level provided. End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses. Table 2.1: Customer Hosted Software Support Offering Details Support Offering / Service Level Standard Premier
Appears in 1 contract
Sources: Master Purchase Agreement