Customer notification requirements. (1) Except as provided in paragraph (e) of this section, a person must accept or reject a rated order in writing or elec- tronically within fifteen (15) working days after receipt of a DO rated order and within ten (10) working days after receipt of a DX rated order. If the order is rejected, the person must give rea- sons in writing or electronically for the rejection. (2) If a person has accepted a rated order and subsequently finds that ship- ment or performance will be delayed, the person must notify the customer immediately, give the reasons for the delay, and advise of a new shipment or performance date. If notification is given verbally, written or electronic confirmation must be provided within five (5) working days.
Appears in 2 contracts
Sources: Procurement Agreement, Procurement Agreement
Customer notification requirements. (1) Except as provided in paragraph (e) of this sectionpara- graph, a person must accept or reject a rated order in writing or elec- tronically electronically within fifteen (15) working days after receipt of a DO rated order and within ten (10) working days after receipt of a DX rated order. If the order is rejected, the person must give rea- sons reasons in writing or electronically for the rejection.
(2) If a person has accepted a rated order and subsequently finds that ship- ment or performance will be delayed, the person must notify the customer immediately, give the reasons for the delay, and advise of a new shipment or performance date. If notification is given verbally, written or electronic confirmation must be provided within five (5) working days.
Appears in 1 contract
Sources: Basic Ordering Agreement