Common use of Customer notification requirements Clause in Contracts

Customer notification requirements. (1) Except as provided in paragraph (d)(2) of this section, a person must ac- cept or reject a rated order in writing (hard copy), or in electronic format, within fifteen (15) working days after receipt of a DO rated order and within ten (10) working days after receipt of a DX rated order. If the order is rejected, the person must give reasons in writing or electronically for the rejection. (2) If a rated order is placed for the purpose of emergency preparedness re- quirements and expedited action is necessary or appropriate to meet these requirements and the order includes the statement set forth in § 700.12(b), a person must accept or reject the rated order and transmit the acceptance or rejection in writing or in an electronic format within the time specified in the rated order. The minimum times for acceptance or rejection that such or- ders may specify are six (6) hours after receipt of the order if the order is issued by an authorized person in re- sponse to a hazard that has occurred, or twelve (12) hours after receipt if the order is issued by an authorized person to prepare for an imminent hazard. (3) If a person has accepted a rated order and subsequently finds that ship- ment or performance will be delayed, the person must notify the customer immediately, give the reasons for the delay, and advise of a new shipment or performance date. If notification is given verbally, written (hard copy) or electronic confirmation must be pro- vided within one working day of the verbal notice. [49 FR 30414, July 30, 1984. Redesignated at 54 FR 601, Jan. 9, 1989, as amended at 63 FR 31922, June 11, 1998; ▇▇ ▇▇ ▇▇▇▇▇, ▇▇▇. 7, 2005; 79 FR 47565, Aug. 14, 2014]

Customer notification requirements. (1) Except as provided in paragraph (d)(2) of this section, a person must ac- cept or reject a rated order in writing (hard copy), or in electronic format, within fifteen (15) working days after receipt of a DO rated order and within ten (10) working days after receipt of a DX rated order. If the order is rejected, the person must give reasons in writing or electronically for the rejection. (2) If a rated order is placed for the purpose of emergency preparedness re- quirements and expedited action is necessary or appropriate to meet these requirements and the order includes the statement set forth in § 700.12(b), a person must accept or reject the rated order and transmit the acceptance or rejection in writing or in an electronic format within the time specified in the rated order. The minimum times for acceptance or rejection that such or- ders may specify are six (6) hours after receipt of the order if the order is issued by an authorized person in re- sponse to a hazard that has occurred, or twelve (12) hours after receipt if the order is issued by an authorized person to prepare for an imminent hazard. (3) If a person has accepted a rated order and subsequently finds that ship- ment or performance will be delayed, the person must notify the customer immediately, give the reasons for the delay, and advise of a new shipment or performance date. If notification is given verbally, written (hard copy) or electronic confirmation must be pro- vided within one working day of the verbal notice. [49 FR 30414, July 30, 1984. Redesignated at 54 FR 601, Jan. 9, 1989, as amended at 63 FR 31922, June 11, 1998; ▇▇ ▇▇ ▇▇▇▇▇70 FR 10864, ▇▇▇. Mar. 7, 2005; 79 FR 47565, Aug. 14, 2014]