Common use of Customer Notifications Clause in Contracts

Customer Notifications. Trusted Shops makes every effort to keep the feedback platform free of defects during the entire licence period. However, if a defect occurs, a customer notification must be sent to Trusted Shops. Any customer notification is addressed to Support as described in Section 5 and includes a detailed description of the defect. The receipt of a customer notification by Trusted Shops in accordance with business hours is considered the notification time. The notification time constitutes the starting point for calculation of the time available to Trusted Shops for rectification in accordance with Section 2. Trusted Shops ensures that every customer notification is handled in accordance with the agreed specifications for response time and resolution time.