Common use of Customer of Record Clause in Contracts

Customer of Record. 12.5.1 Except as otherwise provided in this Agreement, ANTC shall be the single and sole point of contact for all ANTC customers: (a) to request information about or provision of services which they wish to purchase from ANTC; (b) to change, terminate, or request information about, assistance in using, or repair or maintenance of, services which they have purchased from ANTC; (c) to make inquiries concerning ANTC’s bills, and charges for ANTC’s services; (d) if the ANTC customers receive dial tone line service from ANTC, to report and request assistance with regard to annoyance calls; and (e) with regard to any services and products provided, or to be provided, by ANTC to ANTC’s customers. 12.5.2 ANTC shall establish telephone numbers at which ANTC’s customers may communicate with ANTC and shall make reasonable efforts to advise ANTC’s Customers who may wish to communicate with ANTC of these telephone numbers. 12.5.3 BA employees who are reasonably likely to communicate, either by telephone or face-to-face, with ANTC’s customers during the service provisioning or maintenance processes shall receive such training as shall be reasonably necessary for those employees to conform to the requirements of this Agreement with regard to their contact with ANTC customers.