Customer Order Processing. The primary source of Customer Order volumes will be generated from AT&T eCommerce front-end clients (applications or systems). Supplier shall utilize the OMC to strive to consistently deliver at or above the SLA commitments. The Supplier OMC operating hours will be flexible to support the overall AT&T eCommerce objectives and mutually agreed upon in writing by the Parties for each program and identified in the applicable Order. The OMC will operate seven days a week and will support the hours of operation agreed upon by the Parties and shall include **** OMC technical NOC support as set forth in Section 3.0 below.
Appears in 2 contracts
Sources: Subordinate Material and Services Agreement (Synchronoss Technologies Inc), Subordinate Material and Services Agreement (Synchronoss Technologies Inc)