Common use of Customer Rating Acknowledgement Clause in Contracts

Customer Rating Acknowledgement. The Contractor undertakes that he/she understands and acknowledges BDT auto send a text message rating request to every customer at the end of every transfer. The customer is offered to rate their experience on a scale of 1-5, where 1 is the lowest and 5 is the highest rating. The customer can also provide a comment. Any rating less than 4 is automatically alerted to BDT management by the system for further investigation and clarification. This customer rating and monitoring system serves a dual purpose. It allows customers to alert BDT management to any unsatisfactory experience. BDT management will investigate to determine if further driver training/coaching is required, if a specific vehicle condition needs to be improved or if a business process can be improved. Every effort will be made to make the necessary changes to ensure consistently excellent customer experiences. If the rating uncovers inappropriate or negligent driver conduct, the Contractor will be immediately suspended or terminated, and the relevant authorities formally notified where necessary.