Customer Returns. NTC shall be responsible for delivery of all returned NTC Products to the Manufacturing Plant. NTC will assure that all returns comply with SM returned product requirements with respect to size, weight and electronic notification of content and SM will reasonably cooperate with NTC to allow it to comply with the SM requirements. SM shall provide NTC with training and education on its return system and requirements. SM shall process all returns at its sole cost and expense provided the TTB accepts the alternative method for handling the NTC product as it has for SM’s current product SM shall provide the TTB with an opportunity to inspect and certify destruction of the returned NTC Products. It is understood that_SM destroys all returned products, resulting in no reclaim. SM will seek and must receive approval from the TTB for any alternative procedure for the destruction of NTC Product other than as set forth herein before SM can be responsible for handling returned NTC Product. The responsibilities for the returns shall be allocated between SM and NTC in accordance with Schedule 10.
Appears in 2 contracts
Sources: Contract Manufacturing, Packaging and Distribution Agreement, Contract Manufacturing, Packaging and Distribution Agreement (Turning Point Brands, Inc.)