Customer Service Hours of Operation. The Servicer shall maintain minimum customer service hours of operation from 7:30 a.m. to 9:00 p.m., Eastern Standard Time, Monday through Friday. FMC reserves the right to request an increase and/or decrease in these hours upon written notice to Servicer, and Servicer agrees to accommodate such requests to the extent feasible under the circumstances.
Appears in 2 contracts
Sources: Private Student Loan Servicing Agreement (First Marblehead Corp), Private Student Loan Servicing Agreement (National Collegiate Student Loan Trust 2006-3)