Common use of Customer Support Metrics Clause in Contracts

Customer Support Metrics. This report outlines the Customer support metric goal, actual Customer support performance, and the variance between the actual performance and the metric goal in regions where Digital River is providing Customer Support services. This information must be provided for the entire Storefront and divided between Sub-sites within the Storefront and countries. The following information is required to be reported: a. Total number of Issues. b. Total number of telephone calls.