Common use of Customer's Cooperation Clause in Contracts

Customer's Cooperation. The Customer must ensure that its operational and IT systems are well-functioning and compatible with the Service. The Customer is responsible for maintaining the necessary expertise of the personnel who use the Service’s software, and has no right to any claim related to errors arising out of its misuse or inadequate competence. The Customer’s personnel with the necessary expertise must be made available to GSGroup as and when necessary. The Customer will be charged for time spent on additional work caused by the Customer’s IT systems, inadequate competence or misuse. GSGroup must have access to the Customer’s IT systems and devices to deliver GSGroup Field Service Solutions in accordance with the associated response times. If it is not possible to access the Customer’s IT systems and devices, GSGroup shall be fully indemnified for all its losses caused by such lack of access and the Customer will be charged for any additional costs. The Customer shall provide a written description of their particular needs and requirements before the Agreement is entered into. Any such description must be expressly agreed to by GSGroup in writing before it becomes effective.