Daily Reporting. In accordance with Section 2.05(b) of the Agreement, following the Servicing Start Date, the Servicer shall report to Company: (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) (****) SERVICE SERVICES STANDARD MEASUREMENT AND REQUIREMENT (****) (****) Hours of Operation (****) General Credit Customer Service (****) Abandoned Rate (****) Call Blockage (****) First Call Resolution (****) Spanish-Speaking Agents (****) Internal Call Monitoring (****) Inquiry Resolution (****) (****) Regular Mail (****) (****) (****) (****) (****) New Cards (****) Statement Accuracy (****) Mailing (****) On-Line Availability (****) (****) (****) Speed of Answer (****) Minimum monthly account penetration rate (****) Authorization (calls) (****) Account Origination (calls) (****) Program Website Uptime (****) Authorization processing (****) Application processing (****) Credit Processing System (****) Electronic Payment Processing System (****) Interactive Voice Response (IVR) (****) Daily Reporting (****) · Response time for Application related inquiries relates to those Applicants which Servicer has approved or declined on behalf of Company. Applications which the (****), shall not be included in the measurement of the SLAs. · Response times for authorization requests relate to those requests processed solely by Servicer’s host. Authorization requests (****) in the measurement of the SLAs. · (****). · No SLA will be deemed (****). · Availability and uptime calculations shall exclude (****). The Servicer (****) and/or the Program. · In the event of a change in Applicable Law that would reasonably be expected (****), the Parties shall (****) prior to such change in Applicable Law. (****).
Appears in 2 contracts
Sources: Servicing Agreement (Signet Jewelers LTD), Servicing Agreement (Signet Jewelers LTD)