DAMAGED PURCHASED POS DEVICES. 13.1. If at any time the Merchant realises that the Purchased POS Device is damaged in any way, the Merchant shall contact VPS on the following contact details: Support telephone line: ▇▇▇▇▇▇▇▇▇▇ (Monday to Saturday 7am-7pm); WhatsApp Line: ▇▇▇▇▇▇▇▇▇▇; or Email: ▇▇▇@▇▇▇▇▇.▇▇.▇▇. 13.2. VPS shall collect the damaged Purchased POS Device for assessment of the damage. 13.3. If the damage to the Purchased POS Device is as a direct or indirect result of the Merchant’s negligence, gross negligence or willful misconduct, then VPS shall not be liable for such damage and VPS shall then return the damaged Purchased POS Device to the Merchant. The Merchant shall have the ability to purchase another POS device. 13.4. VPS shall replace any damaged Purchased POS Device if such damage is as a result of: 13.4.1. the gross negligence or willful misconduct of VPS; 13.4.2. damage sustained by the Purchased POS Device during delivery of the Purchased POS Device to the Merchant; or 13.4.3. any latent or patent defect of the Purchased POS Device. All latent and patent defects shall be subject to the provisions of the Manufacturer’s Warranties.
Appears in 2 contracts
Sources: Merchant Services Agreement, Merchant Services Agreement