Common use of DEALING WITH CLIENTS Clause in Contracts

DEALING WITH CLIENTS. 23.01 In this Article, a “client” means a parent or child who is receiving services from the Employer. 23.02 No employee, the Union or the Employer shall discriminate against any client on the grounds set out in Article 12 without reasonable cause. 23.03 No employee, the Union or the Employer shall harass any client in any manner described in Article 13. 23.04 In providing child care services to clients, employees will: (a) Provide appropriate child care services consistent with this agreement and consistent with any written guidelines that may be adopted from time to time by the Employer; (b) Adhere to any written ethical standards established by the Employer in consultation with the employees; (c) Comply with section 38 of the Child Care Act which states: (d) “Any person providing a child care program, or a person employed by a person providing a child care program, who has reasonable grounds to believe that a child enrolled in the program may be a child who is abused, neglected or otherwise in need of protection within the meaning of the Children’s Act shall forthwith report the information on which they base their belief to the Director, an agent of the Director, or a peace officer. (e) No legal action of any kind, including professional disciplinary proceedings, may be taken against a person who reports information under subsection (1) by reason of the person’s so reporting, unless the reporting was done maliciously and falsely. (f) Participate in debriefing sessions, and seek input from other staff, the Director or professional agencies where appropriate; and (g) Recommend to the Director referrals to other services and agencies as appropriate. 23.05 All employees and the Employer shall make informative written records and reports as required by the Employer’s policy.

DEALING WITH CLIENTS. 23.01 In this Article, a “client” means a parent or child who is receiving services from the Employer. 23.02 No employee, the Union or the Employer shall discriminate against any client on the grounds set out in Article 12 without reasonable cause. 23.03 No employee, the Union or the Employer shall harass any client in any manner described in Article 13. 23.04 In providing child care services to clients, employees will: (a) Provide appropriate child care services consistent with this agreement and consistent with any written guidelines that may be adopted from time to time by the Employer; (b) Adhere to any written ethical standards established by the Employer in consultation with the employees; (c) Comply with section 38 of the Child Care Act which states: (d) “Any person providing a child care program, or a person employed by a person providing a child care program, who has reasonable grounds to believe that a child enrolled in the program may be a child who is abused, neglected or otherwise in need of protection within the meaning of the Children’s Act shall forthwith report the information on which they base their belief to the Director, an agent of the Director, or a peace officer. (e) No legal action of any kind, including professional disciplinary proceedings, may be taken against a person who reports information under subsection (1) by reason of the person’s so reporting, unless the reporting was done maliciously and falsely.. For purposes of this sub-clause the “Director” means the Director of Family Children’s Services;” (f) Participate in debriefing sessions, and seek input from other staff, the Director or professional agencies where appropriate; and (g) Recommend to the Director referrals to other services and agencies as appropriate. 23.05 All employees and the Employer shall make informative written records and reports as required by the Employer’s policy.