Common use of Defective Product Returns Clause in Contracts

Defective Product Returns. Retailer shall promptly refer any warranty claims or customer complaint relating to the Products to Tactacam's customer service department. If the return is of a defective product, Tactacam shall issue a return authorization number and, in its sole discretion, determine whether the defective Products are to be destroyed or returned to Tactacam. Tactacam shall pay the shipping costs of all such returns. At Tactacam's direction, Retailer shall promptly destroy or return the applicable defective Product to Tactacam. Retailer shall not use or re-package any defective Products. As Retailer's sole and exclusive remedy for the return of any defective Product, Tactacam shall, at Tactacam's option, replace the Product or reimburse Retailer's for the purchase price Retailer paid for such Product. As a condition of such replacement or refund, Retailer shall provide standard and customary documentation to Tactacam upon request.