Definition Measurement Method Objective Rights and Remedies. Contractor shall process and deliver voice calls with little or no degradation of voice quality of the call from the ingress demarcation point to the PSAP, as measured by a third party. SLA does not apply if PNSP or RNSP is determined to be the cause of the audio degradation. MOS values shall be measured by a third party to determine the average MOS score, unless a problem has been detected. At five (5) minute intervals, 99% of the MOS measurements shall exceed 2.6 and 90% shall exceed 3.
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Sources: Standard Agreement Amendment, Agreement, Agreement