Definition Measurement Method Objective Rights and Remedies. Individual NG9-1-1 Trunk Service shall be available to each end point connection and will only apply when diverse NG9-1-1 trunks are not available and when approved by CA 9- 1-1 Branch. The monthly availability percentage equals the Scheduled Uptime per month less Unavailable Time divided by Scheduled Uptime per month multiplied by 100. Scheduled uptime is based on 24x number of days in the month. The monthly Availability percentage shall be based on the cumulative total of all outage durations for each calendar month. 99.9% Failure to meet the SLA objective for one month shall result in a 25% credit/or adjustment of the TMRC for the impacted individual NG9-1-1 Trunk Services. Next consecutive month fail to meet the SLA objective shall result in a 100% credit/or adjustment of the TMRC for the impacted individual Trunk Services. Each additional consecutive month fail to meet the SLA objective shall result in a 200% credit/or adjustment of the impacted individual NG9-1-1 Trunk Services. The NG9-1-1 Aggregation Service shall be available to combine all identified incoming OSPs including Text to 9-1-1 OSPs for the PNSP. The monthly availability percentage equals the Scheduled Uptime per month less Unavailable Time divided by Scheduled Uptime per month multiplied by 100. Scheduled uptime is based on 24x number of days in the month. The monthly Availability percentage shall be based on the cumulative total of all outage durations for each calendar month. 99.999% Failure to meet the SLA objective for one month shall result in a 25% credit/or adjustment of the TMRC for Aggregation Service for that month. Next consecutive month fail to meet the SLA objective shall result in a 50% credit/or adjustment of the TMRC for that month. Each additional consecutive month fail to meet the SLA objective shall result in a 100% credit/or adjustment of the TMRC for that month plus an additional $50,000.
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Sources: Standard Agreement, Standard Agreement, Standard Agreement