Definition of Provided Reception Service. The reception includes the following activities, performed during normal business hours: o Receiving and orienting visitors at a central reception lobby in the NOAO-S building of on the ▇▇ ▇▇▇▇▇▇▇. o Answering phone calls and emails and forwarding/redirecting to Clients or departments of NOAO-S as appropriate, o Receiving and distributing mail to the Clients, the departments and staff of NOAO-S, and to residents of the ▇▇ ▇▇▇▇▇▇▇. This service includes daily pick-up of mail from the La Serena post office and sorting/routing the mail for delivery to the addressees. o Dispatching and receiving mail pouches that are sent to/from ▇▇▇▇▇▇▇▇ daily and to/from the U.S. weekly. This service includes collecting the correspondence, preparing the pouch and routing the received correspondence for delivery to the addressees. • While some Clients and departments have reception staff and facilities to serve their own specific needs, the service described in this Agreement serves as the main reception for all the observatory departments and programs on the ▇▇ ▇▇▇▇▇▇▇. This provides: o A common, responsive interface to the public and to visitors unfamiliar with the division of the AURA organizations, o Efficient management of shared mail and telephone reception services.
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