Common use of Demand Management Clause in Contracts

Demand Management. (a) Service Provider shall be responsible for implementing demand management and quality processes. Service Provider shall work with DIR, including DIR Customers, to determine the demand requirements of the DIR Customers on a quarterly, semi-annual and annual basis. (b) Service Provider shall provide to DIR and its designees, as part of the demand management processes, an estimate of billable Services. Service Provider shall provide to DIR and its designees a monthly report that tracks such estimates by role and in the aggregate for all roles. The report shall be based on the prioritization provided by DIR. The report shall have a level of detail that specifies the type of work being performed (e.g., enhancements, particular projects, production support). Service Provider shall have available the number and types of resources specified in the report for the upcoming month, subject to DIR’s approval. In connection with forecasting for Work Orders, DIR shall dictate the needs of the DIR Customers then Service Provider shall provide the Service Provider Personnel necessary to meet such requirements, subject to DIR’s approval. In connection with all in-scope Services, Service Provider shall provide the Service Provider Personnel necessary to enable Service Provider to perform its obligations under this Agreement, including meeting all Service Levels, regardless of whether DIR dictates specific needs or provides any forecast. (c) As part of the governance meetings, Service Provider shall provide a monthly report for DIR’s review, detailing actual Service billed, to identify opportunities for efficiencies or inhibitors to increased efficiency, including actions of the DIR Customers that drive consumption and demand for the Services. For the avoidance of doubt, there shall be no charge to DIR or any DIR Customers for management reporting, productivity measurement or monitoring of Service Levels.