Description and background. The Service Manager 7 (SM7) application handles Help Desk tickets which must be resolved by GroceryCo application teams. SM7 is interfaced to the HP system used by HP Help Desk agents taking calls from GroceryCo employees. As HP Agents take calls, tickets are created and then routed to GroceryCo teams for resolution. SM7 also contains information for SOX System Change controls.
Appears in 3 contracts
Sources: Master Information Technology Transition Services Agreement, Master Information Technology Transition Services Agreement (Kraft Foods Group, Inc.), Master Information Technology Transition Services Agreement (Kraft Foods Group, Inc.)