Common use of Description Details Clause in Contracts

Description Details. Subject matter of the Processing The subject of the Processing shall be for the purpose of delivering a Service Management and Collaboration solution whereby the management of department, team and people data as well as IT and other business-related processes, CI’s and Services in order to deliver and control activities, governed by policies, structured by processes and procedures to their customers. Duration of the Processing Processing will take place until the Termination Date as defined in the Terms of Service and Hornbill may process the data after the Termination Date only as required to comply with clause 9.3(e) of this Agreement. Nature and purposes of the Processing The SaaS Service is provided to each customer in a sandbox Hornbill calls an "instance". Every instance has its own database and file storage which is fully isolated from every other customer instance. Each customer is given full administrative control of their own instance which enables them to manage the system, its configuration, and all of the data it manages. As a Processor Hornbill does not have cause to view, read, display or otherwise inspect specific data records within a customer's instance. Hornbill manages stored data as simple data blocks and has no direct way of decoding or interpreting the data in the context of its meaning. The SaaS Service provides the capability for Hornbill customers to store data, manage requests/tickets, run business process workflows, process emails, electronic conversations and collaboration. The data may, at the sole discretion of each customer may contain data that is Personal Data and is protected under this Agreement. The Processing of data within a customer's instance is automated and carried out by software programs which ultimately translate user inputted data into database commands storing the resultant data in Hornbill’s instances database. Other programs and interfaces which are under the full control of the customer may be used to retrieve, display and manipulate that data. Hornbill's Personnel do not have cause to directly or manually, view, modify, report, store or otherwise Process data held within any customers specific instance. As the Processor, it is sometimes necessary to assist customers with support issues which may involve authorised Hornbill Personnel gaining access to the administrative controls of the instance, where this is required Hornbill will seek permission from the customer to do so on a case by case basis, limiting our access to the system for the specific purpose of solving that support issue. Hornbill maintains a definitive record of authoritative, primary and secondary technical and security contacts against each instance. Requests or instructions for access to data, log files, assistance that involves looking at instance-specific data or accessing the administrative controls of an instance are only accepted from, and actioned for, the above-mentioned contacts. Hornbill does not provide access to login to an instance, or provide data, files, log files or any other type of instance data to any third- party. Type of Personal Data Personal details (including name, address, date of birth, NI number, telephone number) Family, lifestyle and social circumstances Education and training details Employment details Financial details Goods or services provided Racial or ethnic origin Political opinions Trade union membership Physical or mental health or condition Sexual Life Offences (including alleged offences) Criminal proceedings, outcomes and sentences Other (please specify below) I have reviewed the Types of Personal Data categories above and have checked all those that will be included in the Personal Data Hornbill will process.

Description Details. Subject matter of the Processing The subject of the Processing shall be for the purpose of delivering a Service Management and Collaboration solution whereby the management of department, team and people data as well as IT and other business-related processes, CI’s and Services in order to deliver and control activities, governed by policies, structured by processes and procedures to their customers. Duration of the Processing Processing will take place until the Termination Date as defined in the Terms of Service Hornbill UK Public Subscription Agreement and Hornbill may process the data after the Termination Date only as required to comply with clause 9.3(e) of this Agreement. Nature and purposes of the Processing The SaaS Service is provided to each customer in a sandbox Hornbill calls an "instance". Every instance has its own database and file storage which is fully isolated from every other customer instance. Each customer is given full administrative control of their own instance which enables them to manage the system, its configuration, and all of the data it manages. As a Processor Hornbill does not have cause to view, read, display or otherwise inspect specific data records within a customer's instance. Hornbill manages stored data as simple data blocks and has no direct way of decoding or interpreting the data in the context of its meaning. The SaaS Service provides the capability for Hornbill customers to store data, manage requests/tickets, run business process workflows, process emails, electronic conversations and collaboration. The data may, at the sole discretion of each customer may contain data that is Personal Data and is protected under this Agreement. The Processing of data within a customer's instance is automated and carried out by software programs which ultimately translate user inputted data into database commands storing the resultant data in Hornbill’s instances database. Other programs and interfaces which are under the full control of the customer may be used to retrieve, display and manipulate that data. Hornbill's Personnel do not have cause to directly or manually, view, modify, report, store or otherwise Process data held within any customers specific instance. As the Processor, it is sometimes necessary to assist customers with support issues which may involve authorised Hornbill Personnel gaining access to the administrative controls of the instance, where this is required Hornbill will seek permission from the customer to do so on a case by case basis, limiting our access to the system for the specific purpose of solving that support issue. Hornbill ▇▇▇▇▇▇▇▇ maintains a definitive record of authoritative, primary and secondary technical and security contacts against each instance. Requests or instructions for access to data, log files, assistance that involves looking at instance-specific data or accessing the administrative controls of an instance are only accepted from, and actioned for, the above-mentioned contacts. Hornbill does not provide access to login to an instance, or provide data, files, log files or any other type of instance data to any third- party. Type of Personal Data Personal details (including name, address, date of birth, NI number, telephone number) Family, lifestyle and social circumstances Education and training details Employment details Financial details Goods or services provided Racial or ethnic origin Political opinions Trade union membership Physical or mental health or condition Sexual Life Offences (including alleged offences) Criminal proceedings, outcomes and sentences Other (please specify below) I have reviewed the Types of Personal Data categories above and have checked all those that will be included in the Personal Data Hornbill will process.

Description Details. Subject matter of the Processing The subject of the Processing shall be for the purpose of delivering a Service Management and Collaboration solution whereby the management of department, team and people data as well as IT and other business-related processes, CI’s and Services in order to deliver and control activities, governed by policies, structured by processes and procedures to their customers. Duration of the Processing Processing will take place until the Termination Date as defined in the Terms of Service Hornbill Subscription Agreement and Hornbill may process the data after the Termination Date only as required to comply with clause 9.3(e) of this Agreement. Nature and purposes of the Processing The SaaS Service is provided to each customer in a sandbox Hornbill calls an "instance". Every instance has its own database and file storage which is fully isolated from every other customer instance. Each customer is given full administrative control of their own instance which enables them to manage the system, its configuration, and all of the data it manages. As a Processor Hornbill does not have cause to view, read, display or otherwise inspect specific data records within a customer's instance. Hornbill manages stored data as simple data blocks and has no direct way of decoding or interpreting the data in the context of its meaning. The SaaS Service provides the capability for Hornbill customers to store data, manage requests/tickets, run business process workflows, process emails, electronic conversations and collaboration. The data may, at the sole discretion of each customer may contain data that is Personal Data and is protected under this Agreement. The Processing of data within a customer's instance is automated and carried out by software programs which ultimately translate user inputted data into database commands storing the resultant data in Hornbill’s instances database. Other programs and interfaces which are under the full control of the customer may be used to retrieve, display and manipulate that data. Hornbill's Personnel do not have cause to directly or manually, view, modify, report, store or otherwise Process data held within any customers specific instance. As the Processor, it is sometimes necessary to assist customers with support issues which may involve authorised Hornbill Personnel gaining access to the administrative controls of the instance, where this is required Hornbill will seek permission from the customer to do so on a case by case basis, limiting our access to the system for the specific purpose of solving that support issue. Hornbill maintains a definitive record of authoritative, primary and secondary technical and security contacts against each instance. Requests or instructions for access to data, log files, assistance that involves looking at instance-specific data or accessing the administrative controls of an instance are only accepted from, and actioned for, the above-mentioned contacts. Hornbill does not provide access to login to an instance, or provide data, files, log files or any other type of instance data to any third- third party. Type of Personal Data Personal details (including name, address, date of birth, NI number, telephone number) Family, lifestyle and social circumstances Education and training details Employment details Financial details Goods or services provided Racial or ethnic origin Political opinions Trade union membership Physical or mental health or condition Sexual Life Offences (including alleged offences) Criminal proceedings, outcomes and sentences Other (please specify below) I have reviewed the Types of Personal Data categories above and have checked all those that will be included in the Personal Data Hornbill will process.

Description Details. Subject matter of the Processing The subject of the Processing shall be for the purpose of delivering a Service Management and Collaboration solution whereby the management of department, team and people data as well as IT and other business-business- related processes, CI’s and Services in order to deliver and control activities, governed by policies, structured by processes and procedures to their customers. Duration of the Processing Processing will take place until the Termination Date as defined in the Terms of Service Hornbill UK Public Subscription Agreement and Hornbill may process the data after the Termination Date only as required to comply with clause 9.3(e) of this Agreement. Nature and purposes of the Processing The SaaS Service is provided to each customer in a sandbox Hornbill calls an "instance". Every instance has its own database and file storage which is fully isolated from every other customer instance. Each customer is given full administrative control of their own instance which enables them to manage the system, its configuration, and all of the data it manages. As a Processor Hornbill does not have cause to view, read, display or otherwise inspect specific data records within a customer's instance. Hornbill manages stored data as simple data blocks and has no direct way of decoding or interpreting the data in the context of its meaning. The SaaS Service provides the capability for Hornbill customers to store data, manage requests/tickets, run business process workflows, process emails, electronic conversations and collaboration. The data may, at the sole discretion of each customer may contain data that is Personal Data and is protected under this Agreement. The Processing of data within a customer's instance is automated and carried out by software programs which ultimately translate user inputted data into database commands storing the resultant data in Hornbill’s instances database. Other programs and interfaces which are under the full control of the customer may be used to retrieve, display and manipulate that data. Hornbill's Personnel do not have cause to directly or manually, view, modify, report, store or otherwise Process data held within any customers specific instance. As the Processor, it is sometimes necessary to assist customers with support issues which may involve authorised Hornbill Personnel gaining access to the administrative controls of the instance, where this is required Hornbill will seek permission from the customer to do so on a case by case basis, limiting our access to the system for the specific purpose of solving that support issue. Hornbill ▇▇▇▇▇▇▇▇ maintains a definitive record of authoritative, primary and secondary technical and security contacts against each instance. Requests or instructions for access to data, log files, assistance that involves looking at instance-specific data or accessing the administrative controls of an instance are only accepted from, and actioned for, the above-mentioned contacts. Hornbill does not provide access to login to an instance, or provide data, files, log files or any other type of instance data to any third- party. Type of Personal Data Personal details (including name, address, date of birth, NI number, telephone number) Family, lifestyle and social circumstances Education and training details Employment details Financial details Goods or services provided Racial or ethnic origin Political opinions Trade union membership Physical or mental health or condition Sexual Life Offences (including alleged offences) Criminal proceedings, outcomes and sentences Other (please specify below) I have reviewed the Types of Personal Data categories above and have checked all those that will be included in the Personal Data Hornbill will process. Categories of Data Subject Staff including temportaty casual workers, colunteers and agents Customers and clinets (including prospects) Patients Students / Pupils Members of the Public Users (of a specific service, website etc.) Suppliers Industry Third Parties Relatives, Guardians and associates of the data subject Advisers, consultants and other professional experts Partners and Resellers Other (please specify below) I have reviewed the Categories of the Data Subject categories above and have checked all those that will be included in the Personal Data Hornbill will process. Plan for return and destruction of the data once the Processing is complete UNLESS requirement under union or member state law to preserve that type of data The plan for the return and destruction of the data once Processing is complete is as set out in the Hornbill UK Public Sector Subscription Agreement.

Description Details. Subject matter of the Processing The subject of the Processing shall be for the purpose of delivering a Service Management and Collaboration solution whereby the management of department, team and people data as well as IT and other business-related processes, CI’s and Services in order to deliver and control activities, governed by policies, structured by processes and procedures to their customers. Duration of the Processing Processing will take place until the Termination Date as defined in the Terms of Service Hornbill Subscription Agreement and Hornbill may process the data after the Termination Date only as required to comply with clause 9.3(e) of this Agreement. Nature and purposes of the Processing The SaaS Service is provided to each customer in a sandbox Hornbill calls an "instance". Every instance has its own database and file storage which is fully isolated from every other customer instance. Each customer is given full administrative control of their own instance which enables them to manage the system, its configuration, and all of the data it manages. As a Processor Hornbill does not have cause to view, read, display or otherwise inspect specific data records within a customer's instance. Hornbill manages stored data as simple data blocks and has no direct way of decoding or interpreting the data in the context of its meaning. The SaaS Service provides the capability for Hornbill customers to store data, manage requests/tickets, run business process workflows, process emails, electronic conversations and collaboration. The data may, at the sole discretion of each customer may contain data that is Personal Data and is protected under this Agreement. The Processing of data within a customer's instance is automated and carried out by software programs which ultimately translate user inputted data into database commands storing the resultant data in Hornbill’s instances database. Other programs and interfaces which are under the full control of the customer may be used to retrieve, display and manipulate that data. Hornbill's Personnel do not have cause to directly or manually, view, modify, report, store or otherwise Process data held within any customers specific instance. As the Processor, it is sometimes necessary to assist customers with support issues which may involve authorised Hornbill Personnel gaining access to the administrative controls of the instance, where this is required Hornbill will seek permission from the customer to do so on a case by case basis, limiting our access to the system for the specific purpose of solving that support issue. Hornbill maintains a definitive record of authoritative, primary and secondary technical and security contacts against each instance. Requests or instructions for access to data, log files, assistance that involves looking at instance-specific data or accessing the administrative controls of an instance are only accepted from, and actioned for, the above-mentioned contacts. Hornbill does not provide access to login to an instance, or provide data, files, log files or any other type of instance data to any third- party. Type of Personal Data Personal details (including name, address, date of birth, NI number, telephone number) Family, lifestyle and social circumstances Education and training details Employment details Financial details Goods or services provided Racial or ethnic origin Political opinions Trade union membership Physical or mental health or condition Sexual Life Offences (including alleged offences) Criminal proceedings, outcomes and sentences Other (please specify below) I have reviewed the Types of Personal Data categories above and have checked all those that will be included in the Personal Data Hornbill will process. Categories of Data Subject Staff including temporary and casual workers, volunteers and agents End Users and clients (including prospective) Patients Students / Pupils Members of the Public Users (of a specific service, website etc.) Suppliers Industry Third Parties Relatives, guardians and associates of the data subject Advisers, consultants and other professional experts Partners and Resellers Other (please specify below) I have reviewed the Categories of Data Subject categories above and have checked all those that will be included in the Personal Data Hornbill will process. Plan for return and destruction of the data once the Processing is complete UNLESS requirement under union or member state law to preserve that type of data The plan for the return and destruction of the data once Processing is complete is as set out in this agreement.