Description of Claim Administration Services. Without limiting the foregoing, the Administrator shall: (a) provide claimants under the Policies and their authorized Representatives (collectively, “Claimants”) with Claim forms and provide explanatory guidance to Claimants in connection therewith; (b) receive, review, record and examine all notices or reports of Claims and initiate procedures for the proper servicing of each Claim; (c) establish, maintain and organize Claim files; (d) conduct an investigation of each Claim, including identification of any coverage issues arising from the facts or circumstances of the Claim; (e) adjust and manage each Claim; (f) prepare and distribute to the appropriate recipients any reports required by Applicable Law; (g) comply with all Applicable Law applying to claims handling and settlement practices; (h) respond promptly to all written or oral Claims-related communications from Claimants; and (i) maintain a complaint log with respect to the Policies in accordance with applicable requirements of Governmental Authorities and, upon the reasonable request of the Company, provide a copy of such log.
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