Description of Claim Administration Services. Without limiting the foregoing, the Administrator shall, with respect to business represented by the Reinsured Policies and the Subject Contracts: (a) provide claimants and their authorized representatives (collectively, “Claimants”) with Claim forms and provide reasonable explanatory guidance to Claimants in connection therewith; (b) establish, maintain and organize Claim files and maintain and organize other Claims-related records; (c) review all Claims and determine whether the Claimant is eligible for loss payments and if so, the nature and extent of such loss payments; (d) prepare and distribute to the appropriate recipients and Governmental Authorities any reports required by Applicable Law; (e) respond to all written or oral Claims-related communications that the Administrator reasonably believes to require a response; and (f) respond to and manage any Claims-related matters pursuant to Article VII.
Appears in 2 contracts
Sources: Stock Purchase Agreement (Sun Life Financial Inc), Stock Purchase Agreement (Sun Life Financial Inc)