Description of Maintenance Services Clause Samples
The 'Description of Maintenance Services' clause defines the specific maintenance tasks and responsibilities that a service provider will perform under an agreement. It typically outlines the types of services included, such as routine inspections, repairs, updates, or emergency support, and may specify service levels, response times, and any exclusions. By clearly detailing what maintenance is covered, this clause ensures both parties have a mutual understanding of expectations, reducing the risk of disputes and ensuring the client receives the agreed-upon level of service.
Description of Maintenance Services. Client may request Maintenance Services with respect to a problem with the Licensed Software by entering a ticket on Data Virtuality’s online support site or by placing an online ticket to Data Virtuality’s Technical Support Center through Zendesk 24 hours per day, seven days a week. Data Virtuality will issue Client a case tracking number after receiving Client’s request for Maintenance Services. Once an issue has been determined by Data Virtuality, in its reasonable discretion, to have been resolved, the technician will document the resolution and close the ticket. Data Virtuality will exercise best efforts to resolve all Licensed Software issues identified by Client, but cannot guarantee that all Licensed Software issues will be resolved.
Description of Maintenance Services. 5.1. Maintenance Services. During the Support Period, ▇▇▇▇▇ will maintain the Covered System by providing Updates. All Updates provided to Company by ▇▇▇▇▇ pursuant to the terms of this Agreement shall be subject to the terms and conditions of the License Agreement between the Parties or, if no such license agreement exists, the License Agreement set forth in Schedule A. Updates will be provided on an as-available basis and may include:
(a) Bug fixes (corrections);
(b) Enhancements to existing features of the Covered Systems. Updates do not include:
(a) Extensions of the Covered System including to
(i) different hardware platforms;
(ii) different accessories;
(iii) different operating system platforms;
(iv) different Third Party components; and
(b) New functions such as
(i) new functionality;
(ii) new applications; and
(iii) new support and diagnosis tools.
Description of Maintenance Services. The Maintenance Services to be provided to or for the benefit of Customer by Security Domain in accordance with this Appendix include (without limitation) provision of the following services promptly as necessary in the circumstances:
(a) telephone support in the form of consultations, assistance and advice in connection with the use of Standard Software and any difficulties and defects with such software;
(b) if such telephone support has not remedied or cannot remedy the defect or error, correction by means of modem or at the site of the defect or error;
(c) provision and installation of new releases, patches, workarounds, corrections, updates, new versions or enhancements which have been developed, tested and released;
(d) revision and supplementation of Documentation, including, where suitable, information relating to availability of code corrections, identified procedures and limitations; and
(e) provision of guidance to Customer's personnel on contact procedures and investigation requests. Maintenance Services will be provided during Business Hours.
Description of Maintenance Services. Special Agreement with Respect to Rates and/or Invoice Procedures (if any) Pursuant to Article 4.1(a) of this Agreement, Customer shall pay to Time an amount equal to $ in United States dollars representing fifty (50%) percent of the costs to complete (including parts and labour) the routine work package for an Aircraft prior to Time commencing Services on an Aircraft.
Description of Maintenance Services. A. Support Services. During the Term of this Agreement, SYNERGY will provide the services described herein so as to maintain the Covered Software in good working order, keeping it free from material defects so that the Covered Software shall function properly and in accordance with the accepted level of performance as set forth in the license Agreement.
(1) Service Response. SYNERGY will make available to MEMBER a telephone number ("HOTLINE") and an email address ("EMAIL") for MEMBER to request service of the Covered Software. The HOTLINE and EMAIL operate during business hours, 8:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through Friday, excluding legal holidays. Extended coverage is available for an additional fee as noted in Exhibit C. The HOTLINE and EMAIL can also be used to notify SYNERGY of problems associated with the Covered Software and related documentation, subject to prior approval of MEMBER’S Risk Manager.
Description of Maintenance Services the9 shall make the following Maintenance Services available to 9webzen for its Maintained Facility 24 hours, 7 days a week:
Description of Maintenance Services. Subject to the terms and conditions of this Agreement and the Purchase Agreement, Buyer shall provide Seller and its affiliates with support and maintenance for the Enterprise Management Solution in accordance with Buyer's standard support and maintenance terms, which may be amended from time to time in Buyer's sole discretion (the "MAINTENANCE SERVICES").
Description of Maintenance Services. Hoonuit will provide the Maintenances Services in accordance with Hoonuit Subscription Order Form;
Description of Maintenance Services. We, SGS (Market Weighton) Ltd, have agreed to provide you, the customer named on the order form with certain maintenance services in relation to the Silesia Grill(s) that you have purchased from us (which are identified on the order form) in accordance with and subject to these terms and conditions. The maintenance services that we will provide to you are as follows:
1.1 Except as otherwise described in section 2 below, we will carry out all repairs necessary to fix any electrical and mechanical component failure of your grill. All parts and labour required to carry out these repairs are included in the maintenance services. You agree to pay the charges set out on the order form.
1.2 Repairs will be carried out by either us or our nominated sub-contractor(s) using only genuine Velox parts where available. All inspections of, and repairs to, your grill will be carried out with reasonable skill and care.
1.3 Following our receipt, and inspection, of your grill we will contact you with an estimate as to how long it will take us to repair your grill. We will use our reasonable endeavours to carry out repairs covered by the maintenance services within 5 (five) working days from the date that we receive your grill.
1.4 We will use our reasonable endeavours to provide you with a loan grill for the period of time it takes us to repair your grill. If available, the loan grill will be despatched to you within 48 (forty-eight) working hours of our receipt of your request for maintenance services. The time/date of delivery of the loan grill to you cannot be guaranteed by us as it is subject to the courier’s performance.
1.5 We will arrange for your grill and the loan grill to be delivered to and from you/us and the cost of that delivery is included in the maintenance services except as otherwise described in section 2 below.
Description of Maintenance Services. Software Maintenance, Severity and Error Correction. GoAmerica shall provide support and maintenance and correct Errors reported in writing by EarthLink within the Correction Period applicable to each severity level set forth below. GoAmerica shall be responsible for correcting such Errors by issuing either: (a) correction information, such as correction or corrected Documentation, if the Error is reasonably classified as an Error in the Documentation; (b) Maintenance Modifications, if the Error resides in the operation of the code of the Enhancement Release itself; or (c) if Maintenance Modifications are to be provided but are not readily available or will not be issued within ten (10) business days after receipt of the Error report, a temporary fix or work around, until appropriate Maintenance Modifications can be provided. GoAmerica shall prioritize its overall efforts according to the severity level of the Error stipulated by EarthLink. When reporting Errors and requesting Error Correction under this Section, EarthLink shall stipulate the severity level it has associated with the Error, using the following severity level guidelines, and shall in such case provide Documentation of a sufficient technical level so that the Error can be reproduced and verified by GoAmerica, and so that GoAmerica can estimate the time and resources required to resolve the Error. The response periods set forth in Severity Levels A through D below shall not be deemed to commence until GoAmerica is in receipt of the report of the Error from EarthLink and EarthLink demonstrates that the Error can be replicated by GoAmerica. The severity levels are: